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210116 CitNOW - Jardine MG 1

Customer Friendly Videos Make Sense

The 7.9% annual surge in used car sales during 2016 has been mirrored with a ‘significant’ increase in dealers using personalised video.

Automotive video expert CitNOW says it has seen a double-digit increase in dealers who already use its workshop video technology now adopting its web and sales in the last quarter.

Alistair Horsburgh said, ‘It’s no coincidence that the growth in used cars, aligned to record new, has seen a significant shift in dealers switching onto using video as a sales tool since September.

‘With high stock levels, competition for sales even within a growing marketplace, still means dealers need to act to capture the attention of buyers quicker in order to keep stock moving.’

Analysis by CitNOW showed that the length of time used stock at 120 Volkswagen dealers spent on the forecourt was reduced by 14 days on average when the dealer used video communications via CitNOW’s web product.

Vehicles advertised online with a CitNOW web video spent an average of 32 days in stock before being purchased, while those without a video spent 46 days in stock – two full weeks longer.

CitNOW Web enables retailers to upload a short video of used vehicle stock to their website via a smartphone. Potential customers can watch the video and request a personalised video of particular vehicles.

Retailers can fulfil this request using the CitNOW sales app, and create a bespoke video paying particular attention to detail that is needed to accurately report the condition of a used vehicle.


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Im extremely impressed with the works carried out in my car. The staff were very friendly and helpful and I wouldn't hesitate to recommend them...
Carly O